Hotel Assistant: Worlds first end-to-end AI voice hotel agents take 10,000 calls a day

With our AI assistant, we’re simplifying the task of crafting personalized website messages for hoteliers. It saves time for hoteliers by offering customized options based on the tones and objectives that they specify and also adapts to different languages. We want hoteliers to be able to engage with their target audiences, boost their brand visibility and ultimately have happier guests. We’re always exploring ways to leverage generative AI to simplify direct channel strategies for our client hotels. Infor’s mission-critical enterprise applications and services are designed to deliver sustainable operational advantages with security and faster time to value.

Sabre doesn’t have anything that formal, Wilson said, but its couple of hackathon events each year are meant to encourage innovation. By the time of the release, the tool’s answers were accurate around 93% of the time, he claimed – though Skift hasn’t tested the product. The AI comes from Sabre’s ongoing partnership with Google, which has developed the Gemini generative AI model. The tech that Oracle Hospitality sells — along with upgrades — comes in-house from Oracle, the software and hardware giant that has thousands of developers.

When AI is used to automate routine tasks like check-ins, it should be explained that this shift allows employees to focus on creating memorable, personalized guest interactions. Transparency builds trust, making employees feel valued and reducing resistance to AI (Canary HMS). Many see it as a replacement for humans—something that automates mundane tasks and reduces headcount. It’s a powerful co-pilot, enabling hotel staff to deliver superior guest experiences while optimizing operations and maximizing revenue. The reason AI is so important to consider today is not that it will replace humans in our industry, but because of how essential human connection is to succeed.

AI Chatbots & Customer Service Excellence

The Amadeus Advisor chatbot by Azure OpenAI Service builds on the partnership between the two technology companies to foster collaboration across the travel industry. AI has opened endless possibilities for improving this aspect, ranging from increased customisation to tailored recommendations. Additionally, it can assist with tasks such as data collection and analysis and can effectively adapt to customer interactions.

The AI can also help identify what a dish in one of those photos is called and then pull out the most notable reviews that mention that dish. Although these schemes are not new, generative AI allows scammers to amplify their scale and effectiveness. While travel sites are also deploying AI tools to detect and prevent scams, experts advise travelers to exercise caution. Before submitting payment information, travelers should verify details like contact information and telephone numbers, which scammers often omit.

We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor. It’s been incredibly successful with over 7,000 active salespeople, but the number of available agents limited our growth. A PMS that leverages AI can reduce the burden of mundane tasks, allowing employees to focus on more engaging and fulfilling aspects of their roles. However, it requires careful implementation to ensure that staff feel supported rather than replaced. The first version of the AI tool will focus on helping users with the “dreaming phase” of travel.

• While many travelers appreciate the convenience and efficiency of AI-powered services, others still value human interaction and personalized attention.
• For example, corporate travel managers plan to invest

  13% more in technology than they did in 2023, while business travel agencies, online

  travel agencies and leisure travel agencies plan similar changes.

• In the hospitality sector, automation is redefining processes by improving accuracy, speed, and cost-efficiency.
• With its ability to drive both operational efficiency and enhanced guest satisfaction, AI has the power to transform hotels, ensuring they not only survive but thrive in a competitive market.
• The expectation that it will provide quick fixes and instant ROI can lead to disappointment if not tempered with realistic goals and timelines.

THN got its start when we recognized that each hotel guest is unique, so their website experience should reflect that. The potential of generative AI is exciting for us because it boosts both the quantity and quality of what we can achieve in helping hoteliers create personalized user journeys. The integration with Visual Matrix’s PMS allows hoteliers to automate guest services and streamline operational workflows, offering tailored, real-time responses while improving efficiency and guest satisfaction. Digital payments are trending and transforming the way guests are engaging with services and settling transactions. Sabre’s internal hackathon led to the creation of SynXis Concierge.AI, a generative AI chatbot designed to improve customer service for hotel operators by answering questions about Sabre’s products.

As AI systems become more sophisticated and accessible, hoteliers are discovering unprecedented opportunities to streamline operations, enhance guest experiences, and most importantly, boost their bottom line. We hope our blog has guided you well into diving through the world of AI for your hospitality businesses to reap as many benefits as possible while generating maximum RoI. As a dedicated AI software development company, we can help you enhance your hospitality services through artificial intelligence, thanks to our robust experience and portfolio of successful AI projects.

Revenue Optimization with AI Dynamic Pricing

Oracle Hospitality, which has a leading market share position in hotel tech, has been working to transfer 40,000 properties from older versions of its tech to its cloud-based system. She told TTG Asia that these markets were selected “due to their strong tourism industries, technological advancements, and the opportunity to meet the evolving needs of hotels and resorts in these regions”. According to managing director Winnie Chui, Myma.ai currently serves clients across 30 countries around the world and is recognised as the leading AI chatbot in Generative AI technology for hotels. Myma.ai, which supports hotel operations with AI-driven solutions, has embarked on a campaign to build up adoption across Asia-Pacific, with one of its first initiatives being an in-person trade engagement in Singapore. To provide a deeper understanding of the transformative role of AI in the hospitality and travel sectors, please explore the highlights from the recent presentations at the BAE event below.

As technologies continue to evolve, I boldly predict AI-driven solutions will become integral to every aspect of maximizing cash flow. Chatbots that express humanlike emotions will become standard, providing instant, personalized engagement with guests during check-in or when the need arises. If you’re planning to go into the hospitality industry, the pathway is increasingly going to involve some sort of familiarity with AI. That’s one of the key messages in “Artificial Intelligence, Machine Learning, and Robot Applications in Hospitality Businesses,” a new book by hospitality professor Rachel J.C. Fu.

How does AI enhance energy efficiency in hotels?

This enhances the overall guest satisfaction and also takes away the stress of handling routine inquiries from human staff, allowing them to focus on more complex guest needs. Thus, considering all these vital statistics, now is the ideal time for businesses to start investing in Artificial intelligence for hospitality. The industry is at a crucial juncture where integrating AI can significantly set them apart.

Selling gift cards, both on property and using Maestro’s online gift card feature, redeemable for hotel stays and amenities is a viable way to drive millions of dollars in untapped revenues without impacting service. Robots might not be taking over the world of hospitality, but they’re certainly checking us in to our hotels. Will AI be rated as the best concierge we’ve ever had, or will guests still desire a human touch? This will be one of the most crucial questions to explore as AI reshapes the hospitality industry and guest experience in the years to come. Explanation is about transparency—communicating why AI is being implemented and how it will improve both guest experiences and staff roles.

Our team is proficient in the latest AI technologies, designing solutions that integrate seamlessly into your existing operations to boost both efficiency and guest satisfaction. AI tools can automatically analyze feedback from multiple channels, including social media, review sites, and direct guest feedback. This comprehensive analysis helps hotels quickly identify and address service issues, uncover trends, and make informed decisions to enhance their quality of service. It allows hotels to stay responsive to guest needs and continuously improve their offerings based on actual guest experiences. Puzzle Partner is a marketing agency focused exclusively on the complex B2B initiatives of hospitality and travel technology innovators. By combining industry expertise, strategic thinking, and passion for delivering exceptional results, the agency helps clients achieve their business objectives and stay ahead in competitive markets.

Whether you’re running a hotel, restaurant or travel service, AI is the technological assistant that can set you and your brand apart. AI algorithms are enabling dynamic pricing strategies based on real-time demand, traveler behavior, and market trends. This approach allows hotels and travel companies to optimize revenue while offering competitive prices to customers, enhancing the attractiveness of their services.

What are some common AI-driven guest service applications in hotels?

Hotels should conduct regular security assessments and updates to their AI hospitality systems to safeguard guest data. The company said on Wednesday that mobile app users can now ask the AI trip planner questions about specific properties, and there’s also an AI tool for quickly filtering results. Earlier this year, Google released some new AI features in Maps to help users with trip planning. App users can now see key photos and reviews that summarize people’s favorite aspects of a specific restaurant or place.

For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. One of the primary applications of generative AI in travel and hospitality is in customer service. Generative AI-powered chatbots and virtual assistants can handle a wide range of guest inquiries and requests, significantly reducing the workload on human staff. These systems can provide instant responses to common questions, make reservations, and offer personalized recommendations and experiences. As new AI technologies are adopted, staff members must be continuously educated to work alongside these innovations.

You can see the influence and convenience of AI in smart home devices, digital voice assistants, and vehicle automation systems. In this article, we’ll explore how AI is driving return on investment (ROI) for hotels by focusing on the three A’s—Automate, Augment, and Analyze. We will also conduct an assumption-implication analysis covering risk-return assessments, target customers, and business scope.

AI Integration or Human-Centric Design

This only works if hotels have access to all the necessary information to check and balance AI while it works, and it must be visible in one place. Moreover, AI chatbots and virtual concierges can offer personalized upgrades and additional services ChatGPT to guests before and during their stay. A luxury resort chain reported a 23% increase in ancillary revenue after implementing an AI-powered upselling system that suggested tailored experiences to guests based on their profiles and past behaviors.

Transforming the hospitality landscape, HiJiffy pioneers the integration of advanced conversational AI with its Guest Communications Hub, revolutionising how hotels engage with their guests. This case study illustrates the remarkable impact of HiJiffy’s collaboration with Leonardo Hotels. Travel tech companies heavily market new tools, sometimes branding themselves as AI companies. Once systems are implemented, hotels must continuously train their staff to keep pace with new developments. AI evolves quickly, and the skills needed to manage AI-driven operations must evolve in tandem.

So it makes sense that AI is being used in the study of hospitality, says University of Florida professor Rachel J.C. Fu. Hospitality is a term to describe businesses like hotels, restaurants, tourism and event planning. Automated systems can misinterpret data or fail to deliver the intended experience, highlighting the need for careful implementation, ongoing monitoring, and human oversight. Our portfolio includes innovative projects for brands like KFC, IKEA, and Adidas, which have witnessed massive results in the form of awards, number of downloads, and high conversion rates. These successful apps demonstrate our ability to deliver solutions that provide maximum ROI and are highly valued by our clients, making us a reliable partner in your AI transformation journey in the hospitality sector. Implementing strong cybersecurity measures and adhering to data protection laws are critical.

Once you’ve evaluated your current state, it’s time to create a roadmap for becoming AI Ready. This next step focuses on the harmonious integration of people and technology, recognizing that AI is not meant to replace human employees but to augment their capabilities. For AI to be effective in this manner, it must draw on vast stores of data sourced from all hotel departments. Many independent operators today have isolated departments, limiting the data and capabilities hotels can access. Information must be accessible under one unified PMS designed to connect revenue management, room management, and operations systems to flourish, let alone leverage AI.

Of hospitality customers expect generative AI to play a role in customer interactions. And let’s not forget about risk and safety—they can predict and soften the blow of potential problems, such as equipment failures or security threats in hotels and weather or mechanical failures in airlines. That’s more peaceful stays and flights and fewer unexpected disruptions for everyone. In 2023, President Joe Biden pulled all the federal agencies into the AI race, necessitating the hiring of a Chief AI Officer (CAIO) that sparked an AI revolution. This set the ball rolling for larger organizations like the Department of Justice and SAP, which quickly followed suit and saw the introduction of the first CAIO into their systems.

The answer lies in the synergy between AI, human creativity, and strategic frameworks like Blue Ocean and Fair Process. When hotels adopt AI as part of a well-thought-out strategy, they open new avenues for revenue growth while improving operational efficiency. The chatbot integration led to an impressive increase in direct bookings resulting from conversations with the virtual assistant. With a 93% automation rate, the implementation of the HiJiffy solution demonstrated its ability to overcome the challenges of answering guest questions 24/7 and streamlining these overall properties. The initial challenges of reducing front-office workload, improving efficiency, and enhancing guest experience with higher service quality were successfully addressed and resolved. Drawing on metrics and reports from HiJiffy, matched with valuable insights from Leonardo Hotels, this study delves into the journey of enhancing guest experiences across multiple properties.

The Fair Process mindset ensures that every voice is heard, creating a collaborative environment where fears are alleviated through education and trust-building. There’s a demand for unique hospitality experiences tailored to individual needs, and many travelers are willing to pay a premium for them. Customized recommendations, services, and amenities can all help create a memorable experience and enhance customer satisfaction, and generative AI is one tool you can use to deliver them. AI tools can monitor and analyze feedback across multiple platforms in real time, allowing hotel management to address any issues promptly.

An AI-driven system should prioritize guest consent, allowing guests to opt in or out of data collection and use. AI-driven smart rooms adapt to guests’ preferences for lighting, temperature, and entertainment, creating a seamless, personalized stay. This not only differentiates hotels but also taps into a new demand for eco-friendly and tech-savvy accommodations. It’s a blue ocean where hotels aren’t just competing—they’re creating new categories (Canary HMS). The Blue Ocean Strategy is all about creating new market space rather than competing in existing, crowded waters. By integrating AI into hospitality operations, hotels can create their blue oceans, offering unique experiences that competitors can’t easily replicate.

For example, Connie, an AI robot adopted by Hilton, can provide information to customers interacting with them. Artificial intelligence (AI) is playing an increasingly critical role in the hotel industry, primarily to carry out routine human tasks. This chatbot for hotel can potentially save hotel owners money, eliminate the risk of human error, and deliver better service. The Sabre customer service team has been using the tool when hoteliers call, which Wilson said can be especially useful for new call center agents.

To quote an example of a single brand, the business achieved an 85% reduction in billing-cycle processing time by modernizing its loyalty program through AI technologies. Furthermore, the deployment of AI-enabled systems helped reduce missed or adjusted guest stays by 50% year over year within loyalty-member billing. The hospitality sector, which is always a step ahead when it comes to redefining “comfort and luxury” for its users, the adoption of AI is fundamentally transforming the very notion of hospitality.

Google is continuing to integrate new AI features into software for physical products, including laptops and mobile phones. A new capability on Android devices allows users to translate content, such as a menu, on the screen without switching apps. It’s part of the Circle to Search tool that was released in January, which allows Android users to initiate a Google search by circling text or an image on the screen. Google most recently shared its work on trip planning capabilities for search and Gemini Advanced, its equivalent to ChatGPT Plus for paid members. Google has made several announcements in recent weeks about how its generative AI model is being used to power next-generation travel technologies. While generative AI has shown great promise in customer-facing applications, it remains a relatively new technology.

The Hotels Network Introduces KITT: The First AI Voice Guest Service Agent for Hotels

Sabre wanted to know how generative AI could improve the customer-service experience for hotel operators, so the company made that topic a category for an internal innovation competition last August. You can foun additiona information about ai customer service and artificial intelligence and NLP. The AI upgrades will be released through Opera Cloud Central, the multi-system hotel tech platform that the company began selling in the last year. The system was an expansion of the Opera Cloud property management system that was released five years ago.

Don’t miss this opportunity to stay ahead of the curve and discover how AI is reshaping the hotel industry – watch Are Morch’s video today and unlock the potential of AI for your hospitality business. While the long-term financial benefits of AI are clear, the initial investment in technology and training can be substantial. Hotels must carefully consider their AI strategy, focusing on solutions that offer the highest ROI and align with their brand and guest expectations.

These hotels may worry about losing personal touch or facing unforeseen operational challenges. Addressing these concerns requires empathy and the Blue Ocean Strategy’s Fair Process. The key to thriving in this new reality is embracing the urgency with a positive mindset.

• It was designed to answer hotel operators’ questions about any of Sabre’s products without them having to pick up the phone.
• Are you an industry thought leader with a point of view on hotel technology that you would like to share with our readers?
• Therefore, businesses must integrate generative AI solutions in a way that enhances, rather than replaces, human touch points.
• More hotels are now using AI-powered BI tools to greatly improve their analytics and BI operations.
• By analyzing guest data and past behaviors, AI systems can suggest activities, dining options, and local attractions that align with each guest’s unique interests, creating a truly personalized and memorable experience.

The concept of a Blue Ocean Strategy, where businesses create demand in an uncontested market space, is not just theoretical. In the hospitality industry, AI offers the opportunity to create unique value propositions that set your hotel apart from the competition. The State of Travel ChatGPT App 2024 highlights how the industry’s leaders are leveraging AI not just for incremental improvements, but for transformative changes that redefine what it means to be a hotel. The global travel recovery is uneven, with some regions still grappling with the aftermath of the pandemic.

The conference focused on leveraging technology for revenue generation and addressed challenges in the hospitality industry, such as artificial intelligence, green technology, and big data. We’ve already discussed the link between personalized experiences and customer satisfaction, and that’s what AI can give you. Creating memorable experiences for your customers builds emotional connections with your brand. Your customers feel like you understand them, enhancing trust and loyalty and making them more likely to return to your hotel and recommend it to others. Imagine a world where your hotel’s ability to thrive doesn’t depend on competing for the same slice of pie but on creating an entirely new pie.

Processes AI-powered chatbots and virtual assistants are taking on a significant portion of customer service inquiries, from booking assistance to answering frequently asked questions. This automation reduces the need for large call centers and allows human staff to focus on more complex guest interactions. AI-driven data analytics tools will be used to process vast amounts of operational data in real time. This will help the hotels in optimizing everything from energy use to staff allocation.